Tom’s Take: Best Places for Business Meetings

February 8th, 2010

Robert Half Management Resources recently ran on survey on “the best places to hold a business meeting” outside the company’s four walls.

Following are the results and few ideas on how hotels can drive revenues.

The recent survey by Robert Half Management Resources.

When asked, “Other than in the office, what was the location of your most successful business meeting ever?,” here’s what 1,400 finance execs replied:

  • restaurant (36%)
  • trade show or conference (25%)
  • sporting event (4%)
  • golf course (3%)
  • in a car (1%)
  • on a trip/plane (1%)
  • nowhere else (24%), and
  • other/don’t know/refused (4%).

To increase your revenues:

-Call local businesses and offer your restaurant for business meetings between meal periods. Let them know that 1400 financial executives surveyed indicated this is the number one source of business meetings outside of their own offices. If they need larger area, sell them meeting space. Long term benefit: Local businesses will become aware of services you offer and will tell vendors that visit them. As employees of these companies become aware of your hotel they can refer visiting friends or social business to you. Collect business cards to establish communication paths.

-Trade show or conference. When there is trade show for any industry in your town or city, do you attend? This is one of the best opportunities to discover all the vendors that come to your town/city. You have a captive audience. Ask them where they are staying. If not at your hotel, exchange business cards so you can cultivate them.

-Sporting Event. Check with local golf courses, country clubs, and casinos to see when they have events/tournaments scheduled. Visit them to collect business cards from people that can use your hotel and facilities the next time. A half day at these functions can generate 50 or more leads for future business. Tournaments attract vendors, spectators and participants. All can be your customers.

We all talk about people who “think outside the box.”  Any of your employees who are doing the above are demonstrating these abilities. Take care of these employees. Need more employees like this? That requires you to think “outside the box.”  We can help. There are inexpensive ways to recruit, call Securemploy at 800-935-5280. We’ll be glad to share what we hear from successful companies.

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One-Question Interview to Measure Motivation

February 6th, 2010

Feb 5th, Lou Adler had an article titled, Using the One-question Interview to Measure Motivation on ere.net. His knowledge of recruiting is exceptional.

I’ve always been interested in identifying how to write better recruiting advertising based on the criteria necessary to succeed in the job. (We try to avoid using the word “ads.” Using “advertising” instead of ads reminds us we are writing advertising copy. Advertising copy is designed to attract attention. Each of us who write employment advertising are trying to attract candidates in the Top 40%.)

Key points Lou Adler made:

Over time, the best predictors of on-the-job success have included:

-Technical competency
-Motivation to do the work
-Team skills
-Job-related problem-solving, and
-Trend of past performance over time.

After evaluating 1000 placements, “ it was evident that motivation or drive to do the work was the most important predictor of success.” Daniel Pink’s current hot-seller Drive reconfirms this and provides much of the science behind it.

“While a minimum threshold of technical competency and team skills were necessary, without personal motivation to deliver timely and consistent results, the person would never be a top performer.”

“Personal motivation was not universally transferrable across all jobs. Motivation depended on

  • the manager,
  • the type of work involved,
  • the resources available,
  • the degree of independence,
  • the compensation,
  • the growth opportunity, and
  • the company culture

“This is why I’ve (Lou Adler) always had a problem with traditional behavioral interviewing. While behavioral interviewing helps prevent emotional decisions due to its structural nature, it doesn’t pinpoint whether the candidate would be a top, average, or below-average performer since it doesn’t directly address these critical fit issues.”

How does the above impact how employment ads are written?

Good employment ads reduce the time recruiters spend.

Effective recruiting ads identify:

-Critical performance objectives. (That’s totally different than a position description.)
-The style of the management team the successful candidate will be working with. (Is it tough, no-nonsense , highly motivational, or somewhere in between? Describe it specifically. Don’t have enough information? Go back to the team to find out.
-The company environment. One of the Securemploy mottos: “There is a ‘right’ candidate for every employer. But not every candidate is ‘right’ for every employer.”

Then ask the candidate to include:
-Their management style when applying. (Cover letter is perfect for this. How they respond tells a lot about the candidates written communication skills.)

The above information in your employment advertising will help candidates identify whether they are qualified or not.

Now you are ready to use the One-question Interview. Base it on the critical performance objectives in your employment advertisement.

Ask the candidate to describe an accomplishment comparable to each of the required performance objectives. Their answers will lead to follow-up questions.

Candidate answers will identify whether they are highly motivated to succeed or not. Answers will also identify if they are motivated by the immediate job or the company. There are wonderful candidates who just want to be the best they can be. Some are very willing to stay in one a job for extended periods of time. Many people equate ‘motivation’ to upward mobility. That’s not necessarily true.

To read Lou Adler’s complete article: http://www.ere.net/2010/02/05/using-the-one-question-interview-to-measure-motivation/#more-11553

Willing to share? What have been your most successful interviewing techniques?

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Tom’s Take: Hiring the Top 40%

February 4th, 2010

Employers are telling us they will need ‘better’ employees in 2010.

Their definition of better? Employees who are:

  • Highly motivated,
  • Already cross-trained, or demonstrate the ability to be cross-trained
  • Have accomplishments they can quantify
  • Team players
  • In all probability, currently employed.

The above definition applies to 40% of employees at most. The rest may be good employees, but don’t have the same degree of promotability.

2010 employers all need to do more with fewer or the same number of employees. That means that all employers will be chasing the same 40% of the work-force.

How to Attract Candidates in the Top 40%.

  • Offer highly competitive compensation packages and don’t be afraid to quote real salaries. Especially when advertising  sales positions.
  • Tell them about your standards of performance for their position.
  • Describe your management team and how they work together.
  • Indicate how they can make a positive impact on your company.
  • Tell them about people who have been promoted.

To hire candidates rated among the Top 40% you need to give people a reason to apply for your jobs. These candidates are currently working. They are willing to listen to new career opportunities. When you first reach out to them they are not highly motivated to change jobs. Your employment advertising needs to be create a reason for them to start thinking about changing jobs now.

Willing to share? What recruiting techniques are working best for you?

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Tom’s Take: Profiting from Multi-Family Ind. Problems

February 3rd, 2010

There is a lot of doom and gloom talk in the media, and in our industry on what lies ahead for 2010. I try to follow it all. WHY? To identify where the hidden opportunities are.

None of us can afford to waste time waiting for the government to bail us out. It’s never happened yet. The business world is always responsible for our own “bail outs.

I just read an article on the bleak outlook for multi-family sector of our industry. Their problems open opportunities for Extended Stay hotels in our industry to take some of the multi-family business. Is it great business? Maybe, maybe not.  But it can provide a base of business. It can also be an option for some older hotels that are struggling and can’t afford a renovation.

Luxury Extended Stay Opportunity: Many major corporations maintain corporate apartments their employees use when coming to corporate or regional offices. High-end extended stay properties can compete very effectively for this business. Whether it’s business related travel, or temporary housing for relocating employees.

Mid-market Extended Stay Opportunity: Seek out mid-market companies. Ask if they have corporate apartments for transferring or traveling employees. Perhaps you can provide the services less expensively. Mid-market full service hotels can also provide a service to these companies by offering use of F&B outlets. Include the price of 1-3 meals a day into the price of the suite. This can benefit your F&B facilities as well as benefit the customer, especially those with children.

Basic Extended Stay Opportunity: There can be opportunities to make multi-month rentals/leases to people displaced from their apartments. You can determine the types of long-term rental customers that best meet the needs of your property. Long-term rentals to guests with pets might be excellent market for ground level units that have patios/exterior entrances. Or for rentals to guests with special needs.

Resort Opportunity: Resorts close to headquarters for companies may be able to pick up relocation stays. Many companies would rather put their employees up at nice resort than some apartment/hotel in town. Should resort be lucky enough to attract several stays from a corporation at once, offer to provide basic transportation back and forth.

Opportunity for Hotels in need of restoration or who are being pressured by franchisors or financial institutions: Evaluate your physical plant to identify opportunities to convert rooms to studio or one bedroom apartments. Then identify if the revenues you can generate can provide a better ROI than the current use. At very least it might provide a base of business to cover the basics.

There are always opportunities. Watch and listen for them. Then encourage your employees to contribute their ideas.

Have a profitable week.

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“Less Worse”-Most People’s View of 2010

February 1st, 2010

Thanks to Jim Higley and HotelNewsNow.com for the excellent summary on where people think our industry is heading in 2010.

Blog: These conferences reveal some interesting trends
Posted by Jeff Higley at 12:00 AM

The best part of back-to-back conferences at the beginning of the year is they provide a gauge of what’s in store for the months ahead. It was no different last week as the Americas Lodging Investment Summit in San Diego and the Hotel Brokers International annual meeting in Las Vegas provided more than just a glimpse of what’s going on in the hotel industry:

  • “Less worse” is how most people are looking at 2010. It’s not going to be great, but it will be less worse than 2009.
  • Insurance companies such as Pacific Life are beginning to dip their toes into the hotel-lending space, and that’s a good sign there’s at least something positive starting to happen. Of course, these loans will mostly be for big-box hotels that at one time had a value of more than US$100 million. Therefore, we’re still waiting to hear of a mass of lenders interested in jumping in for properties previously valued at US$20 million to US$80 million.
  • Regional banks will start foreclosing on hotels this year as they will get pressure from FDIC regulators to shore up their books.
  • A number of companies, including HEI Hotels & Resorts and Richfield Hospitality, have money to lend to hotel owners who have troubled assets. The companies want to lend what essentially is mezzanine financing, but instead of having the money paid back, the companies want an ownership stake in the troubled asset.
  • In general, as long as hotel owners are meeting their operating expenses and can meet debt interest obligations and have a penny to pay the bank, they won’t receive too much chin music from the bank.
  • Any banks lending money are requiring 50 percent equity for the discussion to even get started.
  • There’s belief that the long-awaited increase of the Small Business Administration loan limit to US$5 million is around the corner. The increase has been talked about for more than a year. The limit currently is US$2 million. When it is increased, lenders such as PMC Commercial Trust (which hasn’t stopped giving SBA loans during the downturn) will find plenty of borrowers in line.
  • Regardless of the reason for gathering—a general session, a panel discussion, networking events or late-night rendezvous at the lobby bar—there is a firm belief that the industry has hit bottom. No one is sure if there’s going to be a W recovery—which will mean an increase then a decrease—but there’s a strong belief that the bottom has been reached in operating performance and transaction activity.
  • Most executives I talked with are budgeting for RevPAR to be between -6 percent and +3 percent. The more optimistic groups are convinced there will be a huge uptick in the industry following a tough first quarter. Those with a more pessimistic view think the comeback won’t start until late in the year.
  • One of the more interesting approaches to what the recovery might look like was presented by a couple of attendees who said they expect it to look like a square-root sign. That’s some ups and downs and then a long flat recovery. I tend to think it will have the look of a Nike swoosh—a steady gain in momentum beginning late in the third quarter of this year.
  • Hotels took a beating during request-for-proposals season as clients were looking to save money any way they could. A number of people told me they took the approach of, “Hey, we can make this cut now, but if we do this for clients, we won’t be here next year. So, for long-term considerations, don’t try to squeeze every cent out me for rates.” Most of the people said the clients were understanding. My question: When good times return, will we remember those clients when we’re raising rates?
  • In pre-ALIS polling, 38 percent of attendees said a turnaround will occur in the third quarter of this year, Jim Burba told attendees. Seventy-five percent said it will come sometime this year. What’s more encouraging is that 60 percent said their companies will grow this year.
  • The biggest worry for conference attendees clearly were the lack of debt and the lack of group business.
  • A stark statistic from Mark Lomanno’s Smith Travel Research presentation: On an average day, the hotel industry sells 215,000 fewer rooms (US$42 million in revenue) than it did 18 months ago.
  • Also from Lomanno: High-end hotels were affected by rate more than demand, and low-end hotels were affected more by demand than rate.
  • The quote that best sums up the transaction environment comes from Arthur De Haast of Jones Lang LaSalle Hotels: “There’s a lot of stress on the system, but not as much distress, and that’s what the buyer is looking for.”
  • It was no surprise when the 1,001-room Hilton Orland-Bonnet Creek and the 498-room Waldorf-Astoria Orlando took home the Development of the Year honors at ALIS. The US$550-million project developed by KUD International LLC and Brooksville Development Corporation was among the most impressive hotel projects that opened last year. … Other ALIS award winners included the US$44.24-million purchase of the iconic 322-room Windsor Court Hotel in New Orleans, Louisiana, as the winner of the Single Asset Transaction of the Year Award. The Berger Company and Crow Holdings paid about US$137,422 per room to Orient Express Hotels for the property. … Ron Danko, executive vice president of CBRE Hotels, won the Jack A. Shaffer Financial Advisor of the Year Award. … And Randy Smith, founder and CEO of STR, was awarded the Lifetime Achievement Award from the International Society of Hospitality Consultants at ALIS.
  • There is some sentiment that top assets in certain markets are ready to start pushing rate.
  • There is more demand than ever for a broker’s opinion of value—especially as more banks take back hotels. They’re looking for some consistent valuation, and it appears brokers can provide that stability for lenders looking to unload assets from their balance sheets.

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10 Online Marketing Tips for 2010

January 23rd, 2010

I’m just getting caught up. Tail end of December Ryan Bifulco had following excellent article on HotelInteractive.com. If you don’t subscribe to HotelInteractive.com, give it serious consideration.

There are countless studies and reports touting how critical it is for hotels to be active with blogs, search engines, e-mail and social networks. Yet many hoteliers are still very skeptical about new media and Internet advertising. With empty rooms to fill in 2010, perhaps more hotels will warm up to these online hotel marketing programs:

  1. Rethink your Distribution. Partner with people that produce results.  Grow your bookings through a combination of targeted banners, text links and e-mails.  Distribution does not just mean listing on Expedia anymore.  Look at meta search players and travel sites to fish in new ponds.
  2. Stop Ignoring the Power of Viral Marketing. This year it’s about engaging potential customers using online videos, podcasts, blogs, games and social networks.  All of these areas allow users to spread the word about your hotel as they share it with their friends.
  3. Participate in Social Networks. This doesn’t mean slapping up a Facebook page without also having a fan page and group as well as the right audience as friends. Having a Twitter page with 50 followers won’t do the trick, so be an active part of the conversations to boost your following (audience) and make sure you know the Twitter lingo such as “#traveltuesday.”

  4. Fuse in Digital PR. It used to be important to just have your hotel featured in the Sunday section of The New York Times. Today it’s also vital to have your hotel show up on popular online sites like About.com, which coincidentally is owned by The New York Times and draws in 60 million unique users a month.
  5. Retarget Travelers. 98 percent of the users that visit a Web site leave without buying anything.  But hotels can use retargeting to have a second shot at advertising to that same potential visitor even after he has left your site.
  6. Revisit your SEO plan. SEO has changed more in the last year than in the last five years. SEO does not mean buying your way into Google (we call that SEM, folks). It means making your site as friendly as possible to the search engines. It also means doing more with blogs, bookmarks, social media, video SEO and audio SEO.
  7. Shoot an HD video. Time to upgrade those hotel photos from five years ago!
  8. Package your Hotel. You need to offer more than the traditional “breakfast package.” Get creative and sell the experience. Why not put together a “Thrill Seeker Package” which includes the room and a day of skydiving.  And don’t be stingy on your room rate, as you can mask it within the total price of the package.
  9. Publish your own E-mail Newsletter. When guests register online or at the hotel, ask them for their e-mail address and see if they might be interested in receiving a monthly newsletter filled with interesting information about the hotel, specials, packages, seasonal menus, etc. Building this internal database of travelers interested in your hotel brand is priceless and an excellent way to market your hotel throughout the year.
  10. Develop a Digital Strategy. Brainstorm with your team and work with experts to understand how to tie all these things together in a way that fits your brand. The items listed above are all related and must be harnessed together to really get ahead.
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Celebrity Owned Hotels

January 7th, 2010

Boston Globe (Boston.com) started the year with their list of top celebrity owned hotels compiled by tripadvisor.

In Dublin, the Hotel Clarence is owned by The Edge and Bono of U2 fame. Hotel is getaway for singles interested in night life.

www.theclarence.ie

Eastbourne, England has pet-friendly Big Sleep Hotel owned by actor John Malkovich.

www.thebigsleephotel.com

Of course there is Sundance Resort outside Provo, UT, owned by Clint Eastwood. Rustic beauty and a $600 rate.

www.sundanceresort.com

Peter De Niro owns The Greenwich Hotel in New York with a $579 rate. A romantic retreat.

www.thegreenwichhotel.com

Gala Retreat & Spa in Brooklet, Australia is owned by Olivia Newton-John. Great place for a relaxing spa vacation.

www.gaiaretreat.com.au

Francis Ford Coppola owns Blancaneaux Lodge in Belize. A wonderful honeymoon location with cabanas and villas with thatched roofs, hammock, and open-air living.

www.coppolaresorts.com/blancaneaux

Costa d’Este Beach Resort, managed by Benchmark Hospitality International is owned by Gloria Estefan.

http://profiles.hospitalityonline.com/222465/
www.costadeste.com

Donatella Versace owns the Palazzo Versace Main Beach in Queensland, Australia. Known for it’s stylish decor and high fashion.

www.palazzoversace.com

Cling Eastwood has Mission Ranch in Carmel, CA. This historic property is on 22 acres of prime Monterey Peninsula.

www.missionranchcarmel.com

Kate’s Lazy Meadow Motel in Mount Tremper, NY is owned by Kate Pierson. After traveling with the B-52’s as their lead singer, Kate purchased the property near Woodstock. The resort features 1950’s camp cabins and vintage Airstream trailers.

www.lazymeadow.com

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Nagib’s Corner: Ways to Beat the Slow Recovery

January 4th, 2010

Happy 2010,

Firstly, hope you all had a wonderful time with your families over the holidays.

Secondly – wish you have a successful year ahead, both with your business and family.

The basics determine how to develop more business in 2010.

· Leisure Travel Outlook - Value Is Kingno secret on this reality. Focus on building value into your packages.

· Look for deals on the Internet : watch your website and analyze the stats very closely. This still remains your most effective growth medium if you use it - well. Imagine the sheer numbers of people who could be selecting you!

· Both components of demand for business travel services (individual and group) will recover as the economy improves; yet demand from individual business travelers is likely to rebound firstcorporate transient traffic and negotiated corporate traffic. This area will grow ahead of convention and meeting markets.

o In house data mining for leads. Use your employees PLUS all your normal sources.

o Identify originating source of the traffic and make a sales visit to them – it’s inexpensive and highly effective in building relations and loyalty.

o Be strategic in where you anticipate traffic to come from, not just chase what may have been there earlier. Markets evolve.

o Review your approved RFP solicitations – approval is only step one: converting that into sales is where the rubber meets the road.

o Channel management: CRO, GDS, etc. Good time to check visibility and update to highlight value propositions.

No, they won’t come just because you built: however, those who are coming to your neck of the woods will come to you if you give them reason to! And that will likely provide you what you’re looking for.

Good luck and all the very best for the year ahead!

Nagib.

Nagib Lakhani
RevMax Hospitality Consulting Services
O: (425)677-7866     C: (425)445-7750   F: (866)508-7866

nagib@RevenueMaxConsulting.com

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5 Questions Every Revenue Manager Should Be Asking

January 4th, 2010
Following is one of the most helpful articles I’ve seen for Revenue Enhancement for 2010. Patrick did excellent job. Here’s the link if you have not subscribed to this excellent publication.
http://www.hotelnewsnow.com/UserRegistration.aspx
04 January 2010 9:03 AM
By Patrick Mayock
Associate News Editor
patrick@hotelnewsnow.com
REPORT FROM THE U.S.—While presenting at the Hospitality Leadership Forum in early November, Mark Lomanno, president of research firm Smith Travel Research, made a statement ominous enough to send chills up the spines of revenue managers everywhere.

“On an inflation-adjusted basis,” he began, “ … it’s going to probably take eight to 10 years to get room rates back to where they were in 2007.”

This assessment was more severe than the reality faced in the aftermath of 9/11, when it took rates six years to recover on an inflation-adjusted basis, according to STR. But then again, this downturn also has seen historic extremes in industry performance declines.

Still, not everyone agreed with Lomanno’s projection. Jim Rozell, senior director of revenue optimization at Carlson Hotels Worldwide, said that 2007 was an inflated benchmark to begin with.

“In 2008, portions of 2007, rates were not where they should have been,” he said. “They were well above where they should have been,” adding rates are now where they should have been.

For the industry to think it will recover to 2007 levels is probably unrealistic, he said.

Yet others, such as Bonnie Buckhiester of Buckhiester Management, a Seattle-based yield management consulting firm, concurred with Lomanno.

And whether you agree with the claim or not, it’s important to start thinking about recovering rates at the onset of the economic upturn. Here are five questions every good revenue manager should ask himself or herself to get started:

1. Have you forgotten your price point?

There’s a difference between slashing prices and making discounts look like promotions, Rozell said. The former implies cutting rates to establish the lowest competitive price point among your peers, assuming that guests’ booking decisions are based solely on price.

Promotional discounts, however, offer cost-conscious consumers a value-oriented deal that maintains a reference to the original price point. For example, if a guest buys two nights and gets one night free, they still know how much that third night is worth.

“The key thing is to keep that higher reference price out there, so that people being driven by value still realize this is a (US)$299 product,” said Chris Anderson, assistant professor for the Cornell School of Hotel Administration.

2. Are you using the right comp set?

Bonnie Buckhiester

“Revenue mangers have to go back and revisit their comp sets and determine if they’ve got the right comp sets,” Buckhiester said. This is especially important as revenue managers learn to navigate the new normal, in which five-star hotels are charging four-star rates, four-star hotels are charging three-star rates, and so on.

Read “It’s all about who is in your comp set.”

3. How often do you update your forecasts?

Monthly forecasts are great for C-level boardroom meetings, but they don’t provide the type of up-to-date information needed to make accurate, day-to-day decisions from the revenue management perspective, according to Buckhiester.

So how often is often enough? Track accuracy by the day, Buckhiester advised. This is especially important for hotels at which revenue management is not outsourced or automatic.

4. What’s your most profitable business mix?

It’s not enough to determine your most profitable business mix in general, Buckhiester said. You must determine the most profitable business mix for today’s market conditions, and then adjust it accordingly as the economic climate changes.

To do so, look at all revenue streams, all income, all internal and external costs, and really drill down into them to determine what mix of guests will generate the highest total revenue—not just the highest initial room rate.

5. Does the product match the price?

Price points shouldn’t be arbitrary; they should accurately reflect the product and demand, Buckhiester said. While this might sound obvious, far too many hoteliers aren’t analyzing where the demand for certain guestrooms and packages actually lie.

Buckhiester advised taking a month or two to track upgrades to see what guests want and are willing to pay for. Then, build in up-sell opportunities to capture that demand.

Kimpton Hotels, for example, offers guests upgrade opportunities in their confirmation e-mails. “This is what you bought … you can get this upgrade for (US)$10 right now instead of (US)$20,” Buckhiester said. “It may or may not be available when checking in, and you can change your mind.”


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Billionaire-Owned Hotels and Resorts

January 1st, 2010

Forbes magazine (www.Forbes.com) published info about hotels and resorts owned by billionaires. Web sites make fun viewing:

Hedge fund billionaire Paul Tudor Jones bought 350,000 acres in Tanzania.His Singita Grumeti Reserves feature air-conditioned tents and other amenities to provide a luxury experience.

http://www.singita.com

William Cook restored French Lick Hotel & Casino in Indiana. It includes golf, 12 eating venues and the casino.

www.FrenchLick.com

Kuwait’s richest man, Nassar Al-Kharafi owns Port Ghalib Resort, close to Egypt’s pyramids. Three resorts in one. Great beach and scuba diving.

http://portghalib.orientory.com

Donald Trump’s Trump International overlooks Central Park.

http://www.trumpintl.com

New York’s Plaza Hotel is owned by Israeli titan Yitzhak Tshuva. It’s Central Park and Fifth Avenue location is premier.

http://www.fairmont.com/thePlaza

Topping the list of billionaire owned hotels is Steve Wynn’s Wynn Las Vegas. While staying there you can check out the cars at the Ferrari-Maseratie dealership, or the multi-million dollar art collection.

www.wynnlasvegas.com

Sheldon Adelson took his concept of the Venetian in Las Vegas to unparalleled heights with the Venetian Macau. It is the equivalent of 56 football fields and includes a 14,000 seat stadium.

http://www.venetianmacao.com/en/

Hasso Plattner, Germany’s richest man owns Fancourt Hotel and Country in South Africa. It offers 3 rated golf courses, 6 gourmet restaurants, and lush tropical wilderness garden.

http://www.fancourt.co.za/

Las Ventanas in Mexico is owned by Beanie Baby creator Ty Warner. It features 71 suites overlooking the Sea of Cortez.

http://www.lasventanas.com/en/

Ritz Carlton Chicago is owned by Chicago billionaire Neil Bluhm.

http://www.fourseasons.com/chicagorc/

The Carlton Hotel in St Moritz is owned by Swiss retail mogul Carl-Heinz Kipp. It is certainly one of the most prestigious ski resorts.

http://www.carlton-stmoritz.ch/de/17/carlton_hotel.aspx

Ready to plan your next vacation?

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