Posts Tagged ‘Goals’

Economic Analysis: Weathering the Storm: Tom’s Take

Friday, April 23rd, 2010

Was just reading that 61% of US Government expenses are covered by the taxes the government collects. Other 39% has to be borrowed.

The Congressional Budget Office (CBO) has already forecast a 4.5% deficit to GDP for the next 10 years.

Meanwhile, the government continues to spend money we don’t have on programs that will never increase real tax revenues or the size of the taxpayer base. In the last 50 years the federal government has made no real attempt to solve the above deficit problems long term.

So what does it mean for hotel business as we look “down the road?”

One persons problem is another persons opportunity.

As the government gets bigger and bigger obviously there will be more business from governmental agencies. Equally important will be all the companies calling on various government agencies either to sell to, or get something from the government. Then there will be all the companies who call on the government who are just trying to get a piece of the action.

Historically, “insiders” have gained the most from swings in governmental spending. That’s why there are so many lobbyists trying to influence governmental agencies. Yes, they are trying to influence policy, but more important is having advanced information that can benefit them.

How do you become a government insider?

Knowledge is power.

Who in your community will benefit from the government taking a more active role in our economy? How much do you know about those entities? How can you learn more?

Even if your business is in a small town there are businesses and organizations that work closely with various business organizations. Be sure you know who they are and have a plan on how to increase your business from those organizations. They are going to have needs for hotel rooms, create group business, and have a need for recreational programs. They can benefit hotels that specialize in transient business or group business, and they can benefit resorts.

What’s the best way to tap into this buisness?

Use the Internet.

Create a social media campaign using email to reach out to organizations for each market segment you are interested in.

When thinking social media we immediately think of Twitter and Facebook. Instead, create your own social media network and let it expand based on people who are interested in what you are offering.

Have a monthly email that appeals to a highly targeted group of your customers. Ask them to subscribe and to share your emails with others they know who would be interested. By appealing to a highly specific group of customers it becomes very easy to write to them. It’s much easier to write for a narrow market. As soon as we try to write information that will appeal to a mass market we have to spend a long time carefully thinking about the market we are trying to appeal to.

This blog is written first for the hotel industry and secondly has some applications to the overall hospitality industry. Were I to write this for a much broader audience I would have to write much longer blog articles and use lot more examples, and I could not be as specific. I have a great deal of admiration for people who have the ability to cogently write for large mass audiences.

Break your marketing emails down to as small a market segment as you can. This will enable you to exchange information and feedback that is highly targeted to the needs of the specific segment. Your goal is to increase your business from that segment by 10% each year. Will you always hit the goal? Probably not, but having an aggressive revenue goal will keep your monthly emails highly targeted.

Share what’s working for your hotel. We are all peers, very, very few of us are really competitors.

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Top 3 Performance Evaluation Questions

Sunday, April 18th, 2010

The objective of a performance evaluation is to boost the employees motivation and to learn ways to improve your business.

Hopefully the following are already part of your performance evaluation process. If so, congratulations. Your are in the Top 5% when it comes to effective performance evaluations.

  1. Ask your employees what the top three goals are for the business. Many times employees can’t answer that question. Your employees can’t be on the same page unless they understand the goals. Often we assume everyone understands the goals to achieve our mission.
  2. Next, ask employees how they would take business away from your company if they were competing with you. This gives employees the chance to identify any weaknesses the company has. Managers are often surprised how quickly employees can identify weaknesses or shortcomings, especially hourly employees.
  3. See if employees can identify “business changers.” Ideas that can make a significant difference in how you conduct business. Ask employees what they would change to take your business to the next level. What they would do if they could change anything. Your objective to to help employees think of ways to do your business differently. Another way to ask the question is to ask them what parts of their job drives them nuts. Follow-up question of course is what they would do to fix it.

We are all busy. It’s easy to just concentrate on immediate performance when giving an evaluation. Many managers view performance evaluations as “unpleasant” or “a waste of time, the employee already knows how they are doing and where they stand.”

Human Resources Departments need to remind managers of the objective of the performance evaluation is to improve employee motivation and improve the business.

How does HR make that happen? Add a Standard of Performance that states each manager needs to gain one idea per employee on how to make the company better. Then, when you send them an email on the date of their next performance evaluation remind them to ask the employee of ideas on how the business can be made better. Don’t assume they remember. Like all of us, your managers have a lot on their minds. It’s easy for details to slip. Especially on portions of their jobs they don’t do often.

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Reaching Your Goals…Everyday

Thursday, April 8th, 2010

John Giusti, VP Small Business Marketing for Staples recently stated “You’re 80% more likely to reach a goal if there’s a commitment with some level of incentive and accountability.”

John’s quote got me thinking on what each of us can do to be more effective. Following are things we have started.

Each of us has more to do in a day, than there is day. Give yourself incentives to complete items on your “To Do” list. Give yourself larger incentives for the strategic tasks on your daily list.

Hold yourself accountable to the critical items on the “to do” list. Carefully evaluate which tasks will impact your business and career the most.

Now pass along the above tips to your employees and then have some fun comparing results and offering a prize to the team member that does the best job staying on task for the week.

It’s not easy. Our business world has lots of interruptions we can’t control. We each need assistance in “staying on task.

Share what works for you.

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