Logo

Employers hire people to make their jobs easier and their companies more effective.

Interviewing is hard. First, you don’t do it very often. Second, you are talking to a company and people you know very little about.

The key to an effective interview is to concentrate your answers on the most important aspects of the job. If they have not identified those in their ad, or during phone calls, ask them early in the interview. It can be as simple as asking: ‘What are the three most important contributions you expect from this position in the next 6 months.?’

When you are asked you about your previous experience, be sure your answer highlights your accomplishments in the 3 areas they have indicated are most important.

When asked about difficult situations you have handled, give them examples in the three areas they have indicated are the most important to them.

When you are asked about your most significant accomplishments answer with examples that address their three key aspects of the job.

Should the person interviewing you get off track, bring them back on topic by addressing one of the areas.

Yes, you want to figure out if you are interested in the company. More important still is whether they are interested in you.

Even if you decide you are not interested in the job 5 minutes into the interview, you still want to get a job offer. Why? You may not want the job you are interviewing for, but you may still be interested in the company. If you are no longer interested in the company you still want them to be interested in you. Prospective employers talk to each other. You never know when they can refer you to a great job.

Let’s start a dialogue on recruiting. What’s the toughest interview question you have fielded? How did you answer it? Did you get the job offer?

by Carole Martin, “The Interview Coach”

You feel prepared for the interview. You are confident walking through the door to meet your interviewer. You have your positive experiences and stories ready to answer questions.

The interview is going along smoothly when all of a sudden the interviewer starts throwing “curve balls.” The interviewer begins asking for examples of negative situations - times when you failed or had problems coping with work.

You are not prepared to talk about your failures or times when you were challenged by difficult situations. You become flustered and you lose your confidence. You also lost the opportunity to get a second interview - or an offer.

Most interviewers aren’t attempting to be cruel when they ask for negative information - they are trying to find out if there are any “skeletons” in your closet – what problems you may have from past experiences.

So what do you do when you encounter those “curve balls?” You deal with them in a positive manner.

Here is an example of a question seeking negative information and how to deal with it.

Question –

“Tell me about a time when you had a conflict with someone at work and how you resolved it.”

Answer –

“I usually get along very well with almost everyone.

There was an incident that happened with a person who was not pulling his weight on the team and it was affecting morale. All the team members were getting disgruntled but nobody was doing anything about it.

I took it upon myself to have a talk with the person when the opportunity presented itself. It didn’t start out smoothly – he was defensive at first and resented my speaking to him about his work behavior. I was careful to let him know that I wasn’t judging him but rather was concerned about the team and the ability for everyone to get along.

Eventually he confided in me that he had some family problems at home that were affecting his energy level and patience. I listened attentively while he told me about his problems.

Once he became aware that his behavior was affecting other’s work he made a special effort to be more open and receptive. The team spirit improved greatly after that – as well as the productivity.

If you look carefully at this answer you can see that it offers many positives.

The answer starts out with a positive statement: “I usually get along with almost everyone.”

It’s a good strategy to add something positive about yourself and how you manage to get along with people before you begin to talk about a negative situation.

The next positive phrase used is about style: “I took it upon myself….” This statement shows initiative and ability to do something about the problem while other team members were content to be disgruntled.

This example also shows a sense of caring about fellow employees – taking the time to find out what the problem was and being a real “team player.”

You can see that there is a good deal of positive information that can be emphasized in an answer - even if it is an example of a time when things were negative.

Sometimes interviewers are trying to avoid making a hiring mistake that was made in the past.

In the event that there have been problems in the past at this company you will have demonstrated that those problems won’t be an obstacle for you. You have shown the interviewer that you will do what you need to do to resolve an issue or at least to get the facts about the problem.

Turning negatives into positives is an important skill to learn. When you are asked a negative question, stop and think about how you can refocus the question to include some positive qualities.

Carole Martin-”The Interview Coach”
www.interviewcoach.com

Sample answer – excerpt from “Perfect Phrases for the Perfect Interview,” Carole Martin 2005 (McGraw-Hill)

Some people always seem to have great jobs. Other people always seem to complain about their job.

You have what it takes to always have a great job. Are you using the tools you have?

1. It starts with your attitude and your belief that you deserve a great job. People who have negative thoughts normally have negative experiences. People who believe in themselves and strive to do their best, get the best. It’s up to you.

2. Stay abreast of your industry. Watch for the trends that are coming. You may have heard the saying, “There is nothing wrong with looking back, just don’t stare.” Look back to identify areas of your career you could have done differently. Use that information to look forward to identify where you think your industry is going, and how you can contribute to that. Read industry trade journals religiously. 

3. One of the first things dynamic people do when they get a new job is update their resume. They understand that they never know where or when their next career opportunity will come. So they are ready at all times. Hospitality Online has a wonderful Career Profile to compile all the accomplishments from each of your jobs. http://toolkit.hospitalityonline.com/ Then you check off the information you want to include and the resume is created for you. The real value is documenting all your accomplishments. As careers progress it becomes difficult to remember significant events that happened years ago.

4. Network, network, network. In real estate they say the three most important factors that sell are location, location, location. The same applies to your career. Your network can always be expanded. Networking is a two way street. The more you help, the more frequently others will think of, and help your career.

5. New opportunities come from many different directions. Watch for them. If you read an interesting article, think how it can apply to your career. How could your accomplishments fit the industry the article is talking about? How can this information leverage your career.

Yes, you do deserve a great career. Go get it!