Archive for the ‘Finance’ Category

Silver Lining in Residential Foreclosure Market: Tom’s Take

Tuesday, April 20th, 2010

Home foreclosures first quarter are 35% higher than in 2009. Appears the nation is on track for 1 million foreclosures in 2010.

How can there be a silver lining in that? There certainly isn’t for the people displaced. But for those in businesses that benefit from meetings those foreclosures represent opportunities.

Financial institutions are increasing meetings as they look for ways to divest these assets. Whether it’s meeting with a group of realtors, or potential investors, or companies to handle advertising, maintenance on the assets, etc.

There is plenty of money available to invest. So far, major investment groups have been watching for commercial assets. Commercial Backed Mortgage Securities (CBMS) hold many, if not most of the desirable commercial real estate assets. CBMS are very, very complex. They normally cover a number of assets, so unraveling them and preparing individual assets for sale takes a long time.

I doubt the groups with large cash holdings will be interested in residential real estate. However, some of the smaller groups may decide they can pick up groups of homes, rent them out, and then sell them in several years when real estate market conditions improve.

What businesses may have needs for your hotels? Mortgage companies, residential real estate companies, landscape and home maintenance companies, insurance companies, security companies, CPA’s, small and mid-sized banks and financial institutions. Call on them to see what their needs are. Listen and get creative in ways to gain business from them.

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Top 3 Performance Evaluation Questions

Sunday, April 18th, 2010

The objective of a performance evaluation is to boost the employees motivation and to learn ways to improve your business.

Hopefully the following are already part of your performance evaluation process. If so, congratulations. Your are in the Top 5% when it comes to effective performance evaluations.

  1. Ask your employees what the top three goals are for the business. Many times employees can’t answer that question. Your employees can’t be on the same page unless they understand the goals. Often we assume everyone understands the goals to achieve our mission.
  2. Next, ask employees how they would take business away from your company if they were competing with you. This gives employees the chance to identify any weaknesses the company has. Managers are often surprised how quickly employees can identify weaknesses or shortcomings, especially hourly employees.
  3. See if employees can identify “business changers.” Ideas that can make a significant difference in how you conduct business. Ask employees what they would change to take your business to the next level. What they would do if they could change anything. Your objective to to help employees think of ways to do your business differently. Another way to ask the question is to ask them what parts of their job drives them nuts. Follow-up question of course is what they would do to fix it.

We are all busy. It’s easy to just concentrate on immediate performance when giving an evaluation. Many managers view performance evaluations as “unpleasant” or “a waste of time, the employee already knows how they are doing and where they stand.”

Human Resources Departments need to remind managers of the objective of the performance evaluation is to improve employee motivation and improve the business.

How does HR make that happen? Add a Standard of Performance that states each manager needs to gain one idea per employee on how to make the company better. Then, when you send them an email on the date of their next performance evaluation remind them to ask the employee of ideas on how the business can be made better. Don’t assume they remember. Like all of us, your managers have a lot on their minds. It’s easy for details to slip. Especially on portions of their jobs they don’t do often.

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Tom’s Take: Best Places for Business Meetings

Monday, February 8th, 2010

Robert Half Management Resources recently ran on survey on “the best places to hold a business meeting” outside the company’s four walls.

Following are the results and few ideas on how hotels can drive revenues.

The recent survey by Robert Half Management Resources.

When asked, “Other than in the office, what was the location of your most successful business meeting ever?,” here’s what 1,400 finance execs replied:

  • restaurant (36%)
  • trade show or conference (25%)
  • sporting event (4%)
  • golf course (3%)
  • in a car (1%)
  • on a trip/plane (1%)
  • nowhere else (24%), and
  • other/don’t know/refused (4%).

To increase your revenues:

-Call local businesses and offer your restaurant for business meetings between meal periods. Let them know that 1400 financial executives surveyed indicated this is the number one source of business meetings outside of their own offices. If they need larger area, sell them meeting space. Long term benefit: Local businesses will become aware of services you offer and will tell vendors that visit them. As employees of these companies become aware of your hotel they can refer visiting friends or social business to you. Collect business cards to establish communication paths.

-Trade show or conference. When there is trade show for any industry in your town or city, do you attend? This is one of the best opportunities to discover all the vendors that come to your town/city. You have a captive audience. Ask them where they are staying. If not at your hotel, exchange business cards so you can cultivate them.

-Sporting Event. Check with local golf courses, country clubs, and casinos to see when they have events/tournaments scheduled. Visit them to collect business cards from people that can use your hotel and facilities the next time. A half day at these functions can generate 50 or more leads for future business. Tournaments attract vendors, spectators and participants. All can be your customers.

We all talk about people who “think outside the box.”  Any of your employees who are doing the above are demonstrating these abilities. Take care of these employees. Need more employees like this? That requires you to think “outside the box.”  We can help. There are inexpensive ways to recruit, call Securemploy at 800-935-5280. We’ll be glad to share what we hear from successful companies.

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Tom’s Take: 2010 Opportunities for Management Companies

Tuesday, February 2nd, 2010

Opportunities for management companies to add properties to their portfolios are excellent for 2010. But not in traditional ways.

There have been many investment conferences and roundtables.

Several things are clear:

  • There are trillions of dollars in commercial real estate that is not covering debt service.
  • The government is not going to let the financial institutions carry these assets at a loss for long.
  • Financial institutions will be forced to take many of these assets back. At that time they have the choice of writing them down, or finding management companies to operate them until the real estate markets stabilize and the assets can be sold at a profit. According to the experts that’s several years down the road. The experts also agree financial institutions can’t write these assets down enough to unload them without getting into financial difficulties.

This spells opportunities for solid operators to pick up management contracts that will likely be multi-year contracts. This is different than previous recessions. In prior recessions financial institutions have taken back properties and sold them quickly. Management companies would get fees for only a few months. Many times the management contracts on these distressed assets didn’t provide a ROI for management companies.

This time around, with shrewd negotiating, management companies will be able to make money on the management contracts; get first right of refusal on acquiring the hotels, and; in some instances can probably just take over debt service on the hotels, assuming the management companies can identify ways to increase business to at least cover expenses. Operators who have ability to build asset values over a few years will assume much stronger leadership positions in our industry.

Management companies can also start to act as Asset Managers on select hospitality assets. The best opportunities will be on assets held by small financial institutions who don’t have the Asset Management depth to properly evaluate hospitality assets.

Financial institutions will need consulting expertise in marketing and operations. Many assets taken back may best be operated by splitting out the F&B from the rooms. Or totally repositioning the asset.

One of our clients recently took over the F&B operations at a nice hotel close to their corporate offices and reasonably close to another hotel they operate.  An ideal contract? On the surface no, in actuality yes. This deal makes sense given the location in relation to other operations the company is already managing.

2010 will be year of excellent opportunities for companies to expand their portfolios…if they concentrate on assets close to home. This is wonderful market to build new relationships. A few management companies are already taking advantage of these opportunities. It will be interesting to see how many companies use 2010 to expand their portfolio from 20-100%.

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“Less Worse”-Most People’s View of 2010

Monday, February 1st, 2010

Thanks to Jim Higley and HotelNewsNow.com for the excellent summary on where people think our industry is heading in 2010.

Blog: These conferences reveal some interesting trends
Posted by Jeff Higley at 12:00 AM

The best part of back-to-back conferences at the beginning of the year is they provide a gauge of what’s in store for the months ahead. It was no different last week as the Americas Lodging Investment Summit in San Diego and the Hotel Brokers International annual meeting in Las Vegas provided more than just a glimpse of what’s going on in the hotel industry:

  • “Less worse” is how most people are looking at 2010. It’s not going to be great, but it will be less worse than 2009.
  • Insurance companies such as Pacific Life are beginning to dip their toes into the hotel-lending space, and that’s a good sign there’s at least something positive starting to happen. Of course, these loans will mostly be for big-box hotels that at one time had a value of more than US$100 million. Therefore, we’re still waiting to hear of a mass of lenders interested in jumping in for properties previously valued at US$20 million to US$80 million.
  • Regional banks will start foreclosing on hotels this year as they will get pressure from FDIC regulators to shore up their books.
  • A number of companies, including HEI Hotels & Resorts and Richfield Hospitality, have money to lend to hotel owners who have troubled assets. The companies want to lend what essentially is mezzanine financing, but instead of having the money paid back, the companies want an ownership stake in the troubled asset.
  • In general, as long as hotel owners are meeting their operating expenses and can meet debt interest obligations and have a penny to pay the bank, they won’t receive too much chin music from the bank.
  • Any banks lending money are requiring 50 percent equity for the discussion to even get started.
  • There’s belief that the long-awaited increase of the Small Business Administration loan limit to US$5 million is around the corner. The increase has been talked about for more than a year. The limit currently is US$2 million. When it is increased, lenders such as PMC Commercial Trust (which hasn’t stopped giving SBA loans during the downturn) will find plenty of borrowers in line.
  • Regardless of the reason for gathering—a general session, a panel discussion, networking events or late-night rendezvous at the lobby bar—there is a firm belief that the industry has hit bottom. No one is sure if there’s going to be a W recovery—which will mean an increase then a decrease—but there’s a strong belief that the bottom has been reached in operating performance and transaction activity.
  • Most executives I talked with are budgeting for RevPAR to be between -6 percent and +3 percent. The more optimistic groups are convinced there will be a huge uptick in the industry following a tough first quarter. Those with a more pessimistic view think the comeback won’t start until late in the year.
  • One of the more interesting approaches to what the recovery might look like was presented by a couple of attendees who said they expect it to look like a square-root sign. That’s some ups and downs and then a long flat recovery. I tend to think it will have the look of a Nike swoosh—a steady gain in momentum beginning late in the third quarter of this year.
  • Hotels took a beating during request-for-proposals season as clients were looking to save money any way they could. A number of people told me they took the approach of, “Hey, we can make this cut now, but if we do this for clients, we won’t be here next year. So, for long-term considerations, don’t try to squeeze every cent out me for rates.” Most of the people said the clients were understanding. My question: When good times return, will we remember those clients when we’re raising rates?
  • In pre-ALIS polling, 38 percent of attendees said a turnaround will occur in the third quarter of this year, Jim Burba told attendees. Seventy-five percent said it will come sometime this year. What’s more encouraging is that 60 percent said their companies will grow this year.
  • The biggest worry for conference attendees clearly were the lack of debt and the lack of group business.
  • A stark statistic from Mark Lomanno’s Smith Travel Research presentation: On an average day, the hotel industry sells 215,000 fewer rooms (US$42 million in revenue) than it did 18 months ago.
  • Also from Lomanno: High-end hotels were affected by rate more than demand, and low-end hotels were affected more by demand than rate.
  • The quote that best sums up the transaction environment comes from Arthur De Haast of Jones Lang LaSalle Hotels: “There’s a lot of stress on the system, but not as much distress, and that’s what the buyer is looking for.”
  • It was no surprise when the 1,001-room Hilton Orland-Bonnet Creek and the 498-room Waldorf-Astoria Orlando took home the Development of the Year honors at ALIS. The US$550-million project developed by KUD International LLC and Brooksville Development Corporation was among the most impressive hotel projects that opened last year. … Other ALIS award winners included the US$44.24-million purchase of the iconic 322-room Windsor Court Hotel in New Orleans, Louisiana, as the winner of the Single Asset Transaction of the Year Award. The Berger Company and Crow Holdings paid about US$137,422 per room to Orient Express Hotels for the property. … Ron Danko, executive vice president of CBRE Hotels, won the Jack A. Shaffer Financial Advisor of the Year Award. … And Randy Smith, founder and CEO of STR, was awarded the Lifetime Achievement Award from the International Society of Hospitality Consultants at ALIS.
  • There is some sentiment that top assets in certain markets are ready to start pushing rate.
  • There is more demand than ever for a broker’s opinion of value—especially as more banks take back hotels. They’re looking for some consistent valuation, and it appears brokers can provide that stability for lenders looking to unload assets from their balance sheets.

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Nagib’s Corner: Surprised, or Stubborn? U.S. Hotel Managers Missed Their Budgets In 2008

Friday, October 23rd, 2009

Hello Ladies and Gentlemen,

As you are all in the throes of developing, or defending, your budgets the following article may be helpful. Last year I had offered some articles that alluded to the same propensity of optimism (that’s a really good thing, by the way) although it does make for a difficult year to achieve results! This year, the future is somewhat cloudy although the general sentiment is that the second half should bring some relief by way of stronger and growing demand.
As we all know, at the end of the day, this demand is so regionally specific and equally more specific to your sales and marketing efforts within the sectors that are likely to show this increasing demand.

Be strategic in focusing the efforts of your sales force and keep a handle on undue expenses, particularly those with minimal guest impact.
For guest impact items and for marketing to the strategic segments, it should be full steam ahead with no hold back! It’s the surest way to hold what you have and shift share.

Enjoy the PKF article. Good luck and have a great weekend,

Nagib.


Surprised, or Stubborn? U.S. Hotel Managers Missed Their Budgets In 2008 - By Robert Mandelbaum
Date: 2009-10-22

The U.S. lodging industry rebounded strongly after its 2001 to 2003 industry recession. RevPAR growth exceeded 7.8 percent each year from 2004 through 2006. While hotels achieved a relatively strong 5.8 percent growth in RevPAR in 2007, industry performance started to show its first signs of softness. During the year, demand grew less than 1.0 percent contributing to a slight drop in occupancy (-0.4 percent).
Despite the decline in 2007 occupancy, U.S. hoteliers remained optimistic when preparing their budgets for the following year. Hotel management forecast increases in occupancy, ADR, RevPAR, and profits for 2008. In hindsight, we now know that the U.S. hotel industry suffered declines in all major performance measurements during the year

When preparing their 2008 budgets, did hotel managers miss the early warning signs observed in 2007, or did they stubbornly follow the historical practice of not budgeting for performance less than the prior year?

To answer this question and assist U.S. hotel management in the preparation of their 2010 budgets, PKF Hospitality Research (PKF-HR) examined the accuracy of 518 hotel budgets for the year 2008. The data was taken from the Trends(R) in the Hotel Industry database of PKF-HR.

Budget Inaccuracy
Looking towards 2008, the hotel managers in our survey sample were budgeting for a 6.8 percent increase in total revenue. Unfortunately, at the end of the year, total revenue declined 1.8 percent.

The main reason for the revenue shortfall was an overestimation of the number of rooms expected to be occupied. The properties in our research sample budgeted for a 1.6 percent increase in occupied rooms in 2008, but actually ended up accommodating 3.7 percent fewer rooms than they did in 2007. Fortunately, hotel operators were able to raise their room rates to some degree. In 2008, the ADR for the sample grew 2.1 percent, but fell 2.9 percentage points short of the budgeted growth rate of 5.0 percent.

Growth in ADR was welcome news, but not enough to overcome the deficit in occupancy. The net result was an actual 1.8 percent decline in RevPAR in 2008, far short of the budgeted increase of 6.5 percent. Since rooms revenue comprised 64.7 percent of total revenue for the hotels in our survey sample, this explains most of the underperformance in budgeted total revenue.

Facing less revenue growth than expected, the hotel managers in our survey reacted by controlling their costs. Total operating expenses (operated departments, undistributed departments, fixed charges) were budgeted to grow 6.5 percent from 2007 to 2008, but only increased 0.5 percent. Part of the moderation in expense growth can be attributed to the reduced occupied room count and corresponding reduction in the variable expenses that would have been needed to serve these rooms.

Despite controlling their expenses, the hotels in our survey sample were unable to achieve their target net operating income (NOI). NOI was anticipated to grow 7.3 percent in 2008. Instead, the sample properties suffered a 7.7 percent decline on the bottom-line. At the end of the year, hotels fell short of their budgeted profit levels by 14.0 percent.

Looking Towards 2010
PKF Hospitality Research has been tracking the accuracy of hotel budgets since the late 1990s. During this time, we have learned that hotel managers are very adept at budgeting during prosperous periods for the lodging industry. However, when the industry suffers through a slowdown, the accuracy of hotel budgets deteriorates dramatically. Under poor market conditions, hotels have missed their profit targets by as much as 20 percent.

Budgeting for 2010 will be extraordinarily tough for U.S. hoteliers. Current year market conditions continue to deteriorate each month, thus creating an environment of pessimism. While the final results are not in, it is expected that most hotels will not meet their budgeted performance marks in 2009. In a June 2009 survey conducted by PKF-HR, 86 percent of the 407 managers surveyed stated that their property will perform worse than their budget for the year.

Compounding the current negative situation are forecasts of continued declines in the overall performance of the U.S. lodging industry for 2010. According to the August 2009 edition of Hotel Horizons(R), PKF-HR is projecting RevPAR to decline 2.7 percent next year. With the decrease in RevPAR driven mostly by a 3.1 percent decline in ADR, PKF-HR is predicting that unit-level hotel profits will drop 8.3 percent.

Given these factors, it will be difficult for hotel managers to buck historical stubborn behavior and budget for further declines in revenues and profits during 2010. However, as we have observed in the past, external pressure from the corporate offices of the management company or ownership may force the establishment of more aggressive operational targets.

Robert Mandelbaum is the Director of Research Information Services for PKF Hospitality Research. He is located in the firm’s Atlanta office. For more information on the reports and services PKF-HR offers to assist hoteliers in the budgeting process, please visit www.pkfc.com/store. Parts of this article were published in the September 2009 issue of Lodging.

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Nagib’s Corner: Credit Crisis Continues To Affect U.S. Pipeline

Thursday, October 22nd, 2009

Hello Ladies and Gentlemen,

Nothing new here, just an update to statistics on forecasted opening, FYI. I have attached their earlier projections from July.

Key highlights:
1. Transaction volume in 2009 is expected to be just 25% of what it was at the peak in 2007, with selling prices down by 50%.
2. Pipeline guestroom totals are down 34% YoY and 11% QoQ
3. Approx 153K new rooms scheduled for 2009
4. Approx 112.6K new rooms scheduled for 2010
5. Approx 75K new rooms scheduled for 2011.
As we know, irrespective of what the statistics state, the real impact is if new supply enters into YOUR market. If that is so, declining rates mean little. If new supply in your market has been postponed or cancelled, then it has real meaning. No matter what the case, you have the advantage of forewarning in, whichever the case. That is the leverage to maximize.

Either way, new supply in your market requires a pro-active and aggressive response – a response that should start well in advance of the opening. You can mitigate some of this impact by a well planned and thoughtful series of steps that position you positively with your clients as well as strengthen the relationship you have with each of them. It does not have to be a devastating occurrence, merely a call to pro-active intervention.

Take care.
Nagib Lakhani
nagib@RevenueMaxConsulting.co
RevMax Hospitality Consulting Service
O: (425)677-7866 C: (425)445-7750 F: (866)508-7866

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Nagib’s Corner: Real Estate Strategy

Saturday, July 11th, 2009

Hello Ladies and Gentlemen,

A very interesting article and one that Chairman Robert Alter of Sunstone Hotel Investors sees as something that is going to become a more utilized move here in the United States, per the article below.

Of course, many investors, particularly family-owned enterprises, have full recourse loans and, hence, the dynamics of an option such as this pose a whole different set of issues. It is, nonetheless, likely we will see more situations such as this, especially after the summer.

Many owners are hoping for a shot in the arm from cash flows over the summer season. In the event this does not meet expectations, some hard decisions will become imperative over the fall. Lenders, it would appear, also have their challenges. Many articles have been written on the perspective from that vantage point. In many cases, working out an accommodation with the existing owner may be to the lenders advantage rather than they being transformed into a hotel operator in an environment even the best operators find an uphill battle.

Good luck to you over this season!

Nagib.

W San Diego Portending New Real Estate Strategy
Think giving the keys back on a hotel makes sense? Here’s why it may.
Friday, July 10, 2009

Glenn Haussman

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http://www.hotelinteractive.com/utility/files.aspx?w=275&h=200&file_id=9864

With many sectors of the lodging business in turmoil, most specifically hotel real estate, hoteliers are being forced to make some real tough choices. And one of the most difficult is letting a hotel go into default. On the surface it seems like the antithesis of a smart business decision. But in today’ reality, letting a hotel be taken back by the bank may actually make the most fiscal sense for an ownership group.

It’s a business model some are predicting will become a trend in the next couple of years as billions of dollars in commercial mortgage backed securities (CMBS) debt becomes due. And with room rates and occupancy depressed making those payments as originally agreed up may become impossible.

So how exactly does letting a hotel slip into receivership make sense? It was a subject that came up this week at the Americas Lodging Investment Summit Summer Update, held this week in Los Angeles.

Turns out that in some instances letting the property go can actually help the health of a company that has many other solid hotel investments. So freeing yourself of a property that cannot be saved financially may be an organization’s only recourse.

The most notable company to take this route of action is Sunstone Hotel Investors, which last month decided it was a better move to let the 258-room W San Diego slip into default rather than pump in $65 million of cash to what they considered losing situation.

According to Sunstone Hotel Investors’ Chairman Robert Alter, the company is sitting on $200 million cash stockpile and owes the bank $65 million.   “[We] chose not to make payments because we viewed it as sending more bad money after good. It looked like in the analysis [to us] the value was not going to reach the $65 million debt limit,” said Alter.

In addition to that property, the lodging real estate investment trust (REIT) has interests in 43 hotels comprised of 14,755 rooms primarily in the upper-upscale segment. Sunstone’s hotels are generally operated under nationally recognized brands, such as Marriott, Hilton, Hyatt, Fairmont and Starwood.

When Sunstone bought the property in 2006 for $92 million company executives expected the San Diego hotel industry to remain stable. But more supply flooded the market such as Hilton San Diego Bayfront which has 1,190 rooms and the uber upscale Se San Diego and two other Starwood branded hotels.

“There was a lot of equity initially in hotel and then income fell dramatically. New hotels opened. So that income went down dramatically,” said Alter.

According to Sunstone, the $65.0 million, fixed-rate CMBS mortgage that bears an interest rate of 6.14%. The mortgage matures January 1, 2018, and is non-recourse to the Company. Scheduled 2009 debt service on the mortgage is approximately $4.0 million. The principal amount of the mortgage equates to more than 30-times the hotel’s 2009 forecasted EBITDA, and more than $250,000 in debt per room.

With numbers like that, Sunstone representatives said they tried to work out the loan with the lender but “the special servicer has recently declined the Company’s proposed modifications,” said a press release.

Because of this, Sunstone decided to forgo last month’s debt service payment on the hotel’s mortgage.

Michael P. Levy, Managing Director with Morgan Stanley said he understand why Sunstone made such a decision and that is makes fiscal sense in this instance. “In general Sunstone has a fiduciary duty to its shareholders. You can do a lot with $200 million in capital and they thought that on a risk adjusted basis to deploy their cash elsewhere. This is something that is taking place en masse around the world,” said Levy. He also notes that more often bankruptcy and foreclosure are being used as tools to deal with the issue of committed capital and getting appropriate risk adjusted return on it. “That decision is taking place around the world today,” he said.

Michael Murphy, Head of Lodging and Leisure Capital Markets with First Fidelity Companies said the move will also free up more cash very month to also be utilized elsewhere. “Now they can clean up their balance sheet. Its axiomatically better and [they] saved [themselves] $2 million in cash flow,” said Murphy.

Alter sees this as something that is going to become a more utilized move here in the United States.

“When you can’t engage a servicer in a conversation, what else can you do? I believe by taking that action you set up the rest of industry to be put on notice. There was a lot of non recourse debt out there and people will look at the facts and decide how to proceed,” said Alter.

Credit

http://www.hotelinteractive.com/utility/files.aspx?file_id=4897&w=100&h=150

Glenn Haussman
Editor in Chief
Hotel Interactive, Inc.

Bio: Glenn Haussman is Hotel Interactive’s Editor In Chief, where he manages all editorial content for the hotel industry’s leading online information resource. Here he creates unique and in-depth content that stimulates and educates the publication’s … more

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Nagib Lakhani   - RevMax Hospitality Consulting Services
O: (425)677-7866      C: (425)445-7750      F: (866)508-7866

nagib@RevenueMaxConsulting.com

4313 245th Avenue SE

Issaquah, WA 98029

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Nagib’s Corner: Hotel Industry posts record revenue in 2008, other metrics slide

Wednesday, June 24th, 2009

Some interesting key facts from the statistics below:

Full Service GOP:
·         2008: 34.3%
·         2007: 34.4%
o    Pretty good, all things considered!
Limited Service GOP:
·         2008: 51.2%
·         2007: 55.4%
o    A little worse than full service but pretty respectable, overall.
All things considered, this was not as bad as we may have anticipated. After all, 2007 was amongst the very best years the industry has had so the declines should not be considered precipitous or, as many of us felt, disastrous when viewed from the perspective of the entire year.

What did, however, contribute to the perception of ‘falling off the cliff’ was the following reality (from the article below):

The decrease in room revenue during the last four months of 2008 was US$1.7 billion when compared with the final four months of 2007. As a result, the total profit loss in the U.S. hotel industry in 2008 was US$2.0 billion, which illustrates that the room revenue loss post-Labor Day was essentially pure profit loss.

Hope this will help you reflect over the year with a more ‘perspective’ and less ‘depressive’ memory. More importantly, I hope your hotels did not experience results worse than those ‘averages’ listed above.

Take care

Nagib.

Hotel Industry posts record revenue in 2008, other metrics slide
Date: 2009-06-23

The U.S. hotel industry average daily rate reached a record high, ending 2008 at US$106.55, but Pre-Tax Income Profits for the year were down 7.9 percent to US$25.8 billion, according to STR’s Hotel Operating Statistics (HOST) Study.
According to the HOST Study, the hotel industry generated US$140.6 billion in room revenue, a 0.9-percent increase from 2007. However, the ongoing economic slowdown affected the hotel industry considerably. The decrease in room revenue during the last four months of 2008 was US$1.7 billion when compared with the final four months of 2007. As a result, the total profit loss in the U.S. hotel industry in 2008 was US$2.0 billion, which illustrates that the room revenue loss post-Labor Day was essentially pure profit loss. The Gross Operational Profit (GOP) percent as a percentage of revenue was 38.2 percent of the total revenue.

‘The hotel industry was hit hard by the decreases in leisure and business demand,’ said Mark Lomanno, president of STR. ‘Unfortunately we will be operating in an environment of declining demand and increasing room supply for a while, which will put additional pressures on room rates and profits. We just have to remember that this is a cyclical industry, and things are expected to get better towards the end of 2009. But, operators need to watch their cost structure and continue to maximize ADR where ever possible.’

The study included results from more than 5,800 hotels, the most participants ever to contribute to the HOST Study.

Other highlights of the HOST Study:

• Full-service hotels reported an average occupancy rate of 67.4 percent and ADR of US$164.31 in 2008, compared with 2007 when occupancy was 70.0 percent and ADR was US$166.69.

• Full-service hotels’ GOP in 2008 was 34.3 percent, compared with 34.4 percent in 2007. The GOP was equivalent to about US$21,972 per available room.

• The study showed the bigger the full-service hotel, the better the occupancy. Full-service hotels with more than 500 rooms reported an occupancy rate of 71.3 percent compared to hotels with under 150 rooms, which reported an occupancy rate of 63.5 percent.

• Among the limited-service hotels, the Middle Atlantic region had the highest occupancy rate (72.3 percent) and the highest ADR (US$147.50) among the geographic regions for the year.

• Limited-service hotels’ GOP in 2008 was 51.2 percent (compared with 55.4 percent in 2007), which amounts to US$12,842 per available room.

• Limited-service hotels’ Income from Fixed Charges (Gross Operating Profit after deducting franchise and management fees) was US$47.65 per occupied room night-up from US$84.15 in 2007. That represents US$11,406 per available room.

The HOST Study is the most extensive and definitive database on the U.S. hotel industry revenues and expenses. The study includes operating statements from more than 5,800 hotels. HOST contains information on hotel revenues and expenses, as well as presents information by department including rooms, food & beverage, marketing, utility costs, property and maintenance, administrative & general, and selected fixed charges. HOST is available in electronic, PDF or excel files, or printed versions. For more information and details about HOST e-mail ideas@smithtravelresearch.com.

About STR & STR Global
For more than 20 years, Smith Travel Research has been the recognized leader for lodging industry benchmarking and research. Smith Travel Research and STR Global offer monthly, weekly, and daily STAR benchmarking reports to more than 36,000 hotel clients, representing nearly 5 million rooms worldwide. STR is headquartered in Hendersonville, Tenn., and STR Global is based in London. For more information, visit www.smithtravelresearch.com or www.strglobal.com.

This article comes from Hotel News Resource
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Nagib Lakhani
RevMax Hospitality Consulting Services
O: (425)677-7866
C: (425)445-7750
F: (866)508-7866
nagib@RevenueMaxConsulting.com
4313 245th Avenue SE
Issaquah, WA 98029

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Nagib’s Corner: Maximizing NOI

Thursday, May 14th, 2009

We have good news but it sure is sprinkled with some tough stuff as well.

Reports have predicted around a 30% decline in NOI.

Companies are generally slower to cut costs at the onset of a slowdown and slow to add expenses back on when we’re on the upswing. The result is better NOI on a rising market, worse on the decline.

What can we do to ensure you maintain margins as best possible?

1. Avoid compromising on your marketing budgets. However, you must demand more accountability and returns on your marketing expenditures. Many ways to do this.

a. Track the performance of your sales team – for those who do not, you are missing out on the most powerful tool to manage your sales effort. It does not require fancy software or dedicated time from scarce human resources: USE YOUR NIGHT AUDITOR to track and manage who is in your hotels, the companies they represent and if your sales team has a communications trail with that organization.

b. Monitor the return on your marketing programs – your Front Desk can/should already be asking all guests the reason for their visit – add how they heard of you and record the responses. Also, add calls to action on your marketing programs that will make it easier to recognize/track the source of the guest visit.

2. Labor, labor, labor – mucho bucks here. Set your budgets to identify fixed vs. variable labor – Housekeeping, restaurant, catering, housemen, etc, are all examples where significant portions are variable. Identify the variable component, educate the department head of the relationship and then hold them accountable to maintain this relationship between revenue and labor-weekly, not monthly.

a. Reward success in maintaining this relationship of variable costs to revenue. It will force accountability and you will come out ahead, every time.

3. Cross training – this is a great time to make this mantra a reality. Front Desk cross-trained with housemen, Housekeeping, restaurant and catering, amongst many. More variety for the individual thereby making them more valuable team members while causing the performance bar on what it takes to be a long term player to rise exponentially.

4. Communications – everyone is mindful and aware of the situation. Let them know your challenges and engage them in solutions which they will be so well versed in identifying. Keep this ongoing, share results, successes and frustrations. Make sure you define what success looks like so they recognize it when they get to it. Simple but often overlooked.

5. Tighten reporting intervals. Check labor performance weekly (actual vs. projected on a proportional basis - % against catering revenues, $ POR for HK, etc). This can be done for almost all departments and will allow you to track progress towards achieving your labor goal.

6. Utility costs. There are very economical energy management systems that require minimal installation, minimal purchases and yet deliver stellar results. You can achieve recovery within a year or so. Huge savings possible.

7. Most of all, INSPECT WHAT YOU EXPECT. When results are expected, and you look for them, you will get them. Expecting without inspecting will always leave you wanting (I can be poetic too!)

Feel free to call if you wish to share thoughts on your approach or if you want to bounce off any ideas on process or strategies to manage the areas mentioned.

Call if you want to learn of the Trends for hotels in your regions.

Also remember, pontificating is easy, doing is tough. It never comes easy – but it has to come.

Thank you and take care.

Nagib

Nagib Lakhani

RevMax Hospitality Consulting Services
O: (425)677-7866 C: (425)445-7750 F: (866)508-7866
nagib@RevenueMaxConsulting.com
4313 245th Avenue SE
Issaquah, WA 98029

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