Is turnover too high? Are customer service scores low? Is no one ready to take on a leadership position when someone leaves?
Perhaps you need a blueprint. We all understand blueprints in the architectural world. A Career Life-Cycle blueprint is a clear definition of the management of employees. It starts when you decide that you need to hire a new employee, to on-boarding, to performance management, to promotion and ultimately to their leaving the company.
Your Career Life-Cycle blueprint starts with selection.
Key questions to consider:
- Have your managers been trained in how to picture the perfect candidate or do you just assume that since they were successful in the job that they know what they are looking for?
- Have you created objective matrixes to evaluate the candidates for each opening?
- Do you have documents that lead them through the process?
- Is on-boarding the same for every employee?
- Are there clear expectations of what the first day and week feels like or does every manager create their own?
- Do performance management tools look the same across departments and locations?
- Is discipline administered fairly using the same standards or does every department manager have their own definition of excessive absenteeism or successful performance?
- Are you using your soon to be ex-employees to assist you to grow? Exit interviews, done by a impartial manager offer windows into a department and its management that allow you to determine and schedule effective training.
- What’s it look like where you work?
Could you use some assistance in putting formal programs and documents in place to become an employer of choice?
If so, contact me
Scott Wheeler is recognized as a resourceful change-agent with strong business integration expertise, cultivated during the start up or repositioning of 15 business operations as Corp Dir HR for JHM Hotels and GM for Marriott. His consulting strength is his combination of operations and HR experience backed by his MBA and exceptional motivational and communication skills.
Tags: Career Life-Cycle, employee selection, exit interview, hiring, Life-Cycle Blueprint, onboarding, training
