Even hourly employees need to be highly skilled to enable hotels, clubs, restaurants, and other hospitality companies to succeed. Our industry does hire a lot of people at minimum wage. Those minimum wage employees still need to have the skills and attitude that our guests can identify with and appreciate. Most organizations emphasize skills for their management employees. Service businesses need highly skilled employees in both areas.
Characteristics of People who are Talent Attractors:
- Have personalities that people “naturally” are attracted to. Good attitudes, ready smiles, and a true interest in the well being of employees and guests.
- Daily demonstrate the ability to teach employees core competency skills and attitudes. Talent attractors help people develop their skills fully. It’s not enough to teach/demonstrate the basics. Talent attractors take the extra steps to assure their employees are developing skills to take them to the next step in their career.
- Talent attractors get people excited about their jobs, even if the job is dishwasher. How? By making sure each employee knows they are important to both the mission, and to the talent attractor. Employees find it easy to get excited about doing their best when they know their boss is excited and truly cares about the employee.
- Measure the performance of their employees, explain the measurement and why it’s important, and then talent attractors give employees praise and feedback on how they can do better.
Talent attractors run Departments and businesses that “feel good.” The operation appears to run like a well oiled machine.
Organizations with talent attractors have less turnover and feel the impact of economic downturns less.
How? Because employees are motivated and excited, service standards are superior to competitors. They have more business to start with, and they lose less of that business in a downturn. Many find that business actually increases. Satisfied customers come back, even if the cost is slightly higher.
How do you become a talent attractor?
- It starts with a “can-do” attitude.
- Next develop the strategic direction for your Department or business. Part of that strategic direction is how people develop and gain additional skills.
- Then be sure you understand the overall goal of your hotel, restaurant, etc.
- Last, be sure you understand where to recruit to get the skill sets you need in your employees.
Each new employee needs to improve your profits every single week by a minimum of 10% their annual salary. (Sales people by 20%.)
Different jobs respond to different recruiting techniques. Different generations respond to different information in recruiting ads. If you don’t know which recruiting techniques to use, reach out to organizations, like Securemploy to find out.
Talent attractors are in very high demand as employees. They are always ranked by employers in the Top 20%. Improve your promotional opportunities by improving your skills as a talent attractor
