Having the best employees boils down to developing them internally, or swiping them from someone else.
Most hotels don’t have training budgets or people who have the skills to develop people, therefore they have to steal them from another company.
What’s the least expensive way to swipe employees from other hotels/companies?
Actually there are 2 ways. First, provide a fun working environment so more of your employees want to stay with you. Second, write ads that attract good people.
Which job sounds the best to you?
Look to the future! FO Manager
Fast forward to March 2010. You are at the annual awards banquet for your company. The President of the company is at the podium, with you at his side as he says:
“Our Front Office Manager of the Year:
-Trained two Front Office Clerks who have been promoted to Front Office Managers for our Homewood Suites and a Holiday Inn Express.
-Took Guest Comment scores to #1 in our company. Last year this hotel was #19.
-Exceeded Front Office budgeted revenue by $228,483.
-Led our company in # of rooms up-sold and in revenues from up-selling.
It gives me great pleasure to present the $5,000 check for Front Office Manager of the Year and a promotion to Rooms Division Manager.”
Loud standing ovation and high fives from your Hotel GM.
If you have these capabilities please apply today!
OR
We are currently looking for a FO Manager with 3 years of experience, ideally at a Hilton Hotel between 200-300 rooms. Candidate should have BA and strong up-selling and guest relation skills. Must enjoy training. Please send resume, first preference will be given to local candidates.
The first ad attracts highly motivated candidates. The second attracts candidates who want a job, people typically rated by employers among the bottom 50% of their employees.
Attract the best, and then motivate and retain them.
